Social media is a social instrument of communication that makes two-way communication possible. It is used as a way to disseminate information, but then to receive feedback in return.
Social media is being utilized in people’s private lives as a recreational pastime, but businesses have adopted the practice as well, as a means of connecting to the public sector for an instantaneous way to receive results and reviews.
Capitol Kia is one such business that utilizes social media not just to their benefit, but to the advantage of their customers, as well. Social media provides customers the ability to offer feedback on their needs, wants and buying experience. The dealership deciphers the information as rapidly as possible, so they can maintain the high level of customer satisfaction their establishment in known for.
Capitol Kia is using social media as just another way of making sure their customer’s voices are being heard…and listened to, for optimum satisfaction and customer retention.
Capitol Kia in Austin, TX, also serves Round Rock, TX and San Antonio, TX. They are proud to be an automotive leader in their area. Since opening their doors, Capitol Kia has kept a firm commitment to their customers. They offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
For more information, questions or comments contact them at 512.583.1900 or visit www.capitolkia.net.
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